Returns
If you regret a purchase and want to return one or more items, you must send them back to us within 14 days of receiving your order. This is in accordance with the Distance and Off-Premises Contracts Act. The buyer is responsible for the return shipping costs.

How to make a return:
1. Print out the following cancellation form
2. Fill in the cancellation form carefully, stating the reason for the return
3. Put the product & cancellation form in a package
4. Send the package to us (you pay the postage)

We will refund you as soon as we have received and checked the return. This is usually within five days from the date we receive your returned product.

Note - if you don't have a printer for the cancellation form, you can write down the same information by hand on a piece of paper and send it in the parcel.

Return address:
Camerix AB
Vikingagatan 23
216 18 Limhamn
Sweden

NOTE - CHOOSE DELIVERY TO LETTERBOX (Should not be sent as RECOMMENDED LETTER)

How do I find my order number?
You can find your order number in your order confirmation that we sent you by email when you placed your order.

Does an uncollected parcel count as a return?
 No, it does not count as a return! If your parcel is sent back to us from a delivery point (e.g. from a postal agent or a pre-shop), because you have not collected it, it does not count as a return. For parcels that are returned to us because they were not requested by the carrier, we will charge you EUR 20 for our costs for shipping, return shipping, administration and handling. If the value of the goods is less than EUR 20, we will instead charge the full amount for unclaimed parcels.

Complaints
You can make a complaint about a product if you can prove that the product was already broken when you received it, for example by taking a photo of the product and sending it to us with a description of the fault. We are only liable for the defect if it is original, i.e. the defect was already present in the product when you received it. If the product is faulty, we will send you a new product free of charge.

Personal data:
When you order products from us, you agree that we may store and use the information you have provided about yourself so that we can fulfil our commitments and provide the high level of service that you as a customer can expect. Among other things, we need the information to be able to deliver the products to you, to possibly get in touch with you and to send you information about our products or offers via e-mail and SMS. You can contact us at any time to share the personal data we have registered about you. You can also contact us if you want us to help you delete your personal data.