Terms & Conditions

Payment terms

We work with online payment providers, such as Apple Pay, VISA and Mastercard which means that individuals and businesses can safely and easily complete purchases and orders with us. The money is deducted from the account when the order is dispatched from our warehouse.

Home Delivery

Your package will be delivered to the address provided at the time of order. Based on the first notification (via email, SMS, or local app), you can then choose the delivery method or an alternative delivery time. Delivery with Deutsche Post is trackable and has a delivery time of 2-4 days. Orders registered before 14:30 on weekdays will be dispatched the same day. 

Delivery terms

We will generally dispatch your order on the same working day that the order is received by us. Our goal is for all customers to have their products within 2-4 working days. We reserve the right to extend delivery times in certain circumstances, such as stock-outs, depending on the season, due to an abnormally high volume of orders or other external circumstances beyond our control. We cannot accept responsibility for delays by the carrier.

Returns policy

Unused products always have a 14-day return policy. If you regret your purchase, send the products back to the return address below. The buyer is responsible for the shipping costs of a return. Returns must be sent directly to the return address's letterbox, i.e. it is important that the return is not sent to a delivery point or to an agent. Mark the parcel with your order number (e.g. on the back of the parcel). The order number can be found in the order confirmation sent to the e-mail address provided at the time of ordering.

Return address:

Camerix AB
Vikingagatan 23
216 18 Limhamn
Sweden

Complaints

You can make a complaint about a product if you can prove that the product was already broken when you received it, for example by taking a photo of the product and sending it to us with a description of the fault. We will only be liable for the fault if it is original, i.e. the fault was already present in the product when you received it. If the product is faulty, we will send you a new product free of charge. If you have any questions about the product after placing an order, please send your question by e-mail to order@comfortearplug.com. If the functionality of the product is not fulfilled at the time of execution, please describe in detail via e-mail what is not working. It is important that you include your order number in the e-mail message. You can find the order number in the order confirmation sent to the e-mail address provided at the time of ordering. The right to complain is valid for 3 years.

Personal data:

When you order products from us, you agree that we may store and use the information you have provided about yourself so that we can fulfil our commitments and provide the high level of service that you as a customer can expect. Among other things, we need the information to be able to deliver the products to you, to possibly get in touch with you and to send you information about our products or offers via e-mail and SMS. You can contact us at any time to share the personal data we have registered about you. You can also contact us if you want us to help you delete your personal data.

Company name
Camerix AB
Organisation number: 559136-6793

Contact
order@comfortearplug.com